Refund & Cancellation Policy

Design services are customized creative work. Refund eligibility may depend on project stage, work already performed, approved scope, incurred costs, and the terms accepted for the project.

If a customer cancels before any creative or administrative work begins, Novastrix Global LLC may issue a refund of eligible amounts paid, less payment processing charges or non-recoverable expenses where applicable.

Once strategy, design, research, draft preparation, concepts, revisions, or production work has begun, fees may be partially or fully non-refundable in proportion to work completed and resources reserved.

Customer delays in providing materials, approvals, or feedback may extend timelines. Long inactivity may require rescheduling, revised pricing, or project closure according to the written agreement.

Cancellation requests should be sent to sale@novastrixglobal.com with the customer name, project name, order or invoice reference, and reason for cancellation.